@derek19901990 wrote:i have a public mobile account got locked out of my account rember the email but not my password just did this today i added on 40 dollars there it didnt just auto do it like it usally does and i cant anything about it its really fustrating i have my number and my pin and my info
@derek19901990Did you try the password reset? Try it here.
https://selfserve.publicmobile.ca/forgot-password/
If it doesn't work then you will have to wait for the moderator team, but the password reset is working for some users, just not all. Worth a shot. Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
Why is the Self-Serve password reset functionality not working?
There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.
What do I do if I‘m unable to reset my password?
In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password.
Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).
