@randywilkes1969,
I'm sorry to hear that you phone was stolen.
You can temporarily disable your cellular service. This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.
You can also disable auto-pay (if configured) from your self serve account here.
To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"
To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.
I suggest you Telus (online only), Apple, Google Nexus, Microsoft, Staples, Best buy, Costco and Walmart
We hope that you will be back ASAP on Public Mobile !
