missing promo

[helenng]

I lost my monthly 1GB promo. WHY?  My husband has exactly the same plan as me, not only does he continue to have an extra 1GB monthly, he also has a one-time 2GB bonus on his account. Please explain to me why the difference in our offers when we pay for the same monthly plan with pre-authorized payment set-up in place.

[walker1 · Accepted solution]

@helenng 

Try logging in to your account using a different browser in incognito mode.

You might be seeing old cached information.  Try again to login.

[BKNS27]

@helenng 

You may have used it up. Only way to find out is to login to your account and it will show details of your usage.