lost sim card

[luthcenidoza]

hello, 

i lost my sim card and i want to purchase a replacement one with my old number.

Thanks, 

Luth

[luthcenidoza]

its not working still, and its the day after ive entered the new sim card number using my laptop

[luthcenidoza]

yes is did

[softech]

@luthcenidoza critical thing is.. did you use a laptop or desktop to access My Account to change sim?

[softech]

@luthcenidoza so, you made a chance using desktop computer already?  put the new sim card in the phone and see if it works 

[luthcenidoza]

Ive entered the new si number already 

[luthcenidoza]

yes, and i tried to choose my old number and it didnt allow me, just the new number so i didnt click it

[softech]

@luthcenidoza where you see two sim number??

Login using My Account using Incgonito mode, go to Profile page, sim card number, do you see the old or new sim card there

[luthcenidoza]

i followed the steps, there are 2 numbers showing, my old number and a new one, tried clicking on my old one and didnt do anything. what will i do ?

[luthcenidoza]

i ve done changing the sim number, what will happen next?

[BKNS27]

@luthcenidoza 

You can also purchase one online from Canadian Cell Supplies on sale for $5 with free fast shipping from the Oakville/Mississauga area. They also have pickup if you live in the area.

[softech · Accepted solution]

@luthcenidoza   yes, the steps above is for that

basically buy the new sim card with one of the source

Then to tight the new sim card number to your old number, you follow the stops from "Once you got the sim card, go to My Account from ONLY a desktop or laptop computer ..."

[luthcenidoza]

please note that i want to buy a new simcard with my old number 

[softech]

@luthcenidoza 

 get a Public Mobile sim card from

• local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability ) 
• Amazon.ca:
  https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
  or   
  https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB (Free non-Prime 1-2 weeks shipping)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account