lost refer a friend reward @moderator_team

[mhaemmerli]

Hi guys,

A few days ago it seems there was a bug with autopay and my fiancee lost service for a couple hours due to the system thinking she missed a bill.

We lost our friend referally reward of $1 a month due to this. Any way the mods could help me?

Thanks a lot!

[Dylan3]

You need to send a message to the moderator team

[wphipps]

exact same thing happened to me, bro.

[RobertQc]

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@mhaemmerli wrote:

thank you sorry I'm new lol

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@mhaemmerli  Happy to help. This community is made up of people that were new and grew their knowledge over time. I remember when I didn't even know what a sim card was 😛

[mhaemmerli]

thank you sorry I'm new lol

[RobertQc · Accepted solution]

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@mhaemmerli wrote:

Hi guys,

A few days ago it seems there was a bug with autopay and my fiancee lost service for a couple hours due to the system thinking she missed a bill.

We lost our friend referally reward of $1 a month due to this. Any way the mods could help me?

Thanks a lot!

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@mhaemmerli No one here can help you get account credits / fix rewards amounts. We can only try to help you speculate the reason why they may be missing. We are all customers like you. If you really are missing a credit use this link to send a message to the moderator team.