@heaquinn wrote:
My husband who is a public mobile member has lost his phone and in the interim would like to use his old phone which still has a sim card in it. when he tries to register the new sim card, it asks him to give a phone number but the phone number is now associated with the new phone and he cant access it to confirm his identity. we have the serial numbers for both SIM cards but aren't able to get him hooked back up. Help please
I appears that your husband has accidently opened a brand new Public Mobile account. That part will have to be discussed by opening a ticket and discussing this with a Public Mobile customer support agent. Unfortunately, this also means that (another) new Public Mobile SIM card needs to be purchased (if the desire is to keep using the original account). After that has been done, please ensure that the new account activation isn't used. Your husband only needs to go into the original existing Public Mobile account to attach the new SIM card to the account.
