cancel
Showing results for 
Search instead for 
Did you mean: 

lost old email on a different number and can not get into account because it uses the old email.

Cephas2
Great Neighbour / Super Voisin

On a different number I used an old email which does not exist anymore. How can I regain access without using the old email?

3 REPLIES 3

 @Cephas2 

I am confused why you click on Forgot Email? The 2FA code will be sent by text to your phone to access so you can update your email on  your account as noted by @computergeek541 .

🎣

Cephas2
Great Neighbour / Super Voisin

At the login screen I can click "Forgot email", but then an email is send to the email on the account. I do not have that email anymore and do not know which one it was. I'm stuck. 


@Cephas2 wrote:

On a different number I used an old email which does not exist anymore. How can I regain access without using the old email?


When logging in, the should be options to have the 2FA code sent by either text message or by voice message.  Access to actual e-mail address isn't actually required, but you'll need to still use the old e-mail address as the login/username.

Need Help? Let's chat.