login issue on "My Account"

[yi8]

When I tried to login "My Account", I got "Generic Error". It also show me these words: "Oh no! It looks like something went wrong, but don’t panic. "

I tried to change password, it indicated me success, but when I login again, it show me the same issue. it looks my account is locked.

Can someone help me ?

Thanks

[Shazia_K · Accepted solution]

Hey @yi8, 

I'm sorry about this, 

Can you please private message me with your Public Mobile phone number? I will be glad to look into this for you. 

Thanks,

Shazia

[Rockdaddy22]

Looks like your well taken care of here. 🙂

[JaK]

Our all powerful moderators can help! Hang tight, one should be available in the morning. @Shazia_K @Mary_M

[NDesai]

I logged into my self-serve just fine to confirm there is no system issue. 

You will have to wait till tomorrow for Public Mobile staff member,, one of them will check your account and see what's up. 

@Shazia_K @Mary_M