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last digit of number being ported in got messed up

SpunCanuck
Great Neighbour / Super Voisin

When I was porting in my freedom number the last digit got effed up and now im stuck in perpetual hell and cant log into my account to try and change it because its locked to that stupid wrong number it keeps trying to send a verification number to and I can use my service ontop and im starting to feel this was a bad idea switching here and im completely wasting my time 😭

3 REPLIES 3

slusagm
Mayor / Maire

there is a porting assistance team you can call and ask to update and fix it  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

 
 
 
 
 

hTideGnow
Mayor / Maire

hi @SpunCanuck 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

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