@tryingtojoin wrote:
got my sim in the mail, got a confirmation email that included my phone number.
Now the website won't let me sign in to activate and says cannot find my email and that my phone number is not valid or I have already used it to sign up.
Of course I used it to sign up and they already have my email so now I bought a sim that they will not let me use?
Which e-mail confirmation are you speaking of?
The e-mail that is sent to you after activating service doesn't show a phone nubmer, or least it hasn't for anyh of the activations that I've ever done.
Was that e-mail message sent to you after you ordered your sim card or after you activated it? As others are saying, you couldn't have created a self serve account yet without first activating your service. I strongly suspect that the account that you are speaking of was only for SIM card ordering. That account doesn't actually need to be created and isn't related in any way to the self serve account.
If you haven't activated your service yet, please proceed to https://activate.publicmobile.ca/
