invalid phone number

[mrsfarmerbeef]

Trying to transfer my old phone number that is with Telus to new phone and it says it's an invalid number.  Using a new esim as can't get old sim out of old phone.  Took my payment no problem but won't take my phone number

[mrsfarmerbeef]

It has been an hour since I have heard from the CSA that was helping me, has he gone for the day.  I feel lost in the CSA abyss

[hTideGnow]

hi @mrsfarmerbeef 

you need PM agent to check and confirm what was wrong

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[TwiztedT]

double check that your eid is correct, dial *#06# to display it, if you dont see the 32 digit eid then your phone is not capable for esim

[mrsfarmerbeef]

Yes, it said it does

[TwiztedT]

does your device support esim? i just found out that my s10 doesnt.