@judyshi you should not need to send "many" messages to the moderators; 1 is sufficient. They are answered in the order in which they are received, so there can be a delay getting back to you. Hopefully you have heard back by now. If not, can you confirm that you were communicating via private message in the community here? If not, please see this info:
You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.
In your message please include:
- PM Phone Number
- 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
- Detailed explanation
Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
