forgot my security question answer

[macrimariap]

...and now I can't login to update the payment method after I lost my debit. help?

[Anonymous]

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@Kishanan_13 wrote:

I forgot my security questions password 

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@Kishanan_13 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[Kishanan_13]

I forgot my security questions password 

[popping]

@macrimariap wrote:

it is asking me to login in order to submit a ticket which I cant

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@macrimariap 

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - Use "forget password and answer to security question"  SIMon will show you Contact us button for you to create support ticket.

1.  You can provide your PIN# instead of login

2.  Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[Dunkman · Accepted solution]

@macrimariap 

If you are having difficulties submitting a ticket for moderator help, 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@macrimariap wrote:

it is asking me to login in order to submit a ticket which I cant

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You can use your account PIN instead.

[macrimariap]

it is asking me to login in order to submit a ticket which I cant

[gpixel]

@macrimariap contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

it is asking me to login in order to submit a ticket which I cant

*you need to login using your community account