failure to activate esim

[Repus99]

I've submitted a ticket, I'm trying to port in my number from another provider and activate esim but it failed.

[Sansan]

Did you use the chatbot to submit your ticket? 

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...

[Sansan]

@Repus99 Since you have submitted a ticket then the only thing you can do is wait for reply at this moment.

[Repus99]

 I get an automated message that says 7B1 your phone us not activated on the network please call client care