expired payment card

[Barbw1]

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.

[Barbw1]

Thanks.

[Barbw1]

Thanks for the sugestions. It finally worked.

[shskr]

Try removing your CC from your account and then re-adding it with new expiry date.

[popping]

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@Barbw1 wrote:

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.

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PM credit/debit card edit function does not work.

1.  Delete the old credit/debit card entry

2.  Restart your browser

3.  Add your credit/debit card info again.

[RossN]

have you tried getting rid of your old expired info first I know I had to before I could put my new card info in also try ingognito mode

[missorange]

Try using chrome, incognito to log in the self account, if still cannot renew your card, just send message to MOD team in following link, someone will reply you within 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437