05-31-2024 07:18 PM
I just signed up. I thought my phone was e sim compatible but apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?
05-31-2024 07:21 PM
If the eSIM is not available. You will likely have to order a physical sim online.
Contact @CS_Agent And they should be able to help you further.
05-31-2024 07:20 PM
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
