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eSim problem

g0ldenkiwi
Great Neighbour / Super Voisin

I accidentally bought two esims. I was trying to figure out how to instal it on my phone so I bought a second one not knowing if I already had one or not. I would like a refund on my second esim as I don't need two on my one phone. please help me.

1 REPLY 1

BKNS27
Mayor / Maire

@g0ldenkiwi 

You need to contact a CS_Agent in the morning and submit a ticket for a credit into your account:

https://expert-messaging.publicmobile.ca/guest/pre-chat 

https://publicmobile.ca/en/get-help 

Staff hours are 9:00am to 10:00pm EST.