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eSim download not a QR code?

Hurricaneswin
Good Citizen / Bon Citoyen

Requested eSim on my existing phone, thinking I would get a QR code to install it on my new phone. It just over wrote the existing eSim. How do I avoid the $5 charge on my second attempt?

3 REPLIES 3

Hurricaneswin
Good Citizen / Bon Citoyen

Reimbursed/installed @ 12pm today thanks

Hurricaneswin
Good Citizen / Bon Citoyen

Speedy! Thanks

softech
Oracle
Oracle

@Hurricaneswin 

the app will install it on the phone where the PM app was installed.  If you need the eSIM on another phone, you need to install PM app on that other phone and install there and buy esim there

if it was a mistake that you didn't install it on the correct phone, there is a chance support can reimburse you the cost.  But you will need to check with them directly.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre