eSim activation problem

[Sabrina080808]

I made my account and purchased through the website and it said I was compatible and then proceeded to say I needed to download the app. Did that and now I can get a QR code to activate the eSim I paid for. It is very frustrating. I can't speak to anyone and can't submit a ticket. What am I supposed to do?? @CS_Agent

[slusagm]

if you used the PM app, there is no need to use the QR code to install the eSIM.  The PM app already have that installed

Check your Settings->Cellular screen or Sim Manager, there should be a PM sim there.  Enable it and change the label to Primary.  Then Reboot phone and Reset network Settings.

if you cannot find the PM sim, or if that does not work , ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

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@Sabrina080808 wrote:

I made my account and purchased through the website and it said I was compatible and then proceeded to say I needed to download the app. Did that and now I can get a QR code to activate the eSim I paid for. It is very frustrating. I can't speak to anyone and can't submit a ticket. What am I supposed to do?? @CS_Agent

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Well @Sabrina080808 , I'm sure before you signed up you did your due diligence and did your research about Public Mobile, yes? Public Mobile is a self serve service. YOU direct your own account. There is no number to call or a person to talk to. These forums are your first point of help. Then, we, customers like you, share this with you to contact a CS Agent for help.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.