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Mina6443 · ‎08-07-2025

I just registered for $20 monthly plan and the money taken out of my account. But now I am told that eSIM is not compatible with my phone. What will happen now?

NDesai · ‎08-07-2025

@Mina6443 wrote:
I have a sim cart from Koodoo that right now I am using. Can I use that sim cart? I will discontinue my service with Koodoo.

No, you can't use Koodo sim card on Public Mobile account. You need Public Mobile SIM card.

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Mina6443 · ‎08-07-2025

I have a sim cart from Koodoo that right now I am using. Can I use that sim cart? I will discontinue my service with Koodoo.

NDesai · ‎08-07-2025

@Mina6443 Since eSIM is not compatible on your phone, you will need a physical SIM card. You can purchase on online (Aamazon) or local Telus store. Once you get the sim card, change the sim card number by logging into your account.

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.