06-26-2026 06:41 AM
It won’t give me the option for esim on my iPhone 11
06-26-2026 08:00 AM
hi @Devong504
you just got the iPhone from someone? Check if the IMEIs of the iPhone are blacklisted here (the iPhone would have 2 IMEIs, check both):https://www.publicmobile.ca/get-help/articles/volte
if it shows the phone is clean, then ask PM agent to confirm what went wrong. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
