11-10-2023 04:43 PM - last edited on 11-10-2023 04:48 PM by computergeek541
My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?
11-10-2023 05:15 PM
@Robbie25
You need to make a eSIM purchase on the PM app then login her account.
If you have issues login, you can click on Forgot Password or Forgot Email then have the 2FA code sent by email, text or call.
if you are still having issues then you need to contact a CS_Agent by private messaging at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-10-2023 04:49 PM
I can’t get into her account because of the verification code
11-10-2023 04:48 PM
How do I go about doing that ?
11-10-2023 04:45 PM - edited 11-10-2023 04:47 PM
You have to get a new esim for her phone. This is one of the drawbacks of esims vs a physical sim.
