@HashM177
if it is an eSIM and you can still login to PM app, then get a new eSIM using the app. Login PM app, buy a new one from Account > Purchase sim card > eSIM.
but if you cannot login PM app, or unable to receive the 2FA code, then ask PM CS agent to help
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
