01-28-2026 01:58 PM
My eSIM card did not work tried 3 times and still failed I new a new eSIM card
01-28-2026 02:14 PM
I just managed to submit a ticket, not for "Activation" but for 'eSIM'. I think the "Activation" form might be broken.
01-28-2026 02:05 PM
I'm in the same boat. Activation through the app failed 3 times. I then tried the QR code, which also told me I'd tried too many times.
I wasn't able to submit a ticket, because even when I filled out all of the fields on the ticket form, the Submit button remained unclickable.
Lastly, I can't even log in to my account, because the MFA is attempting to send a code to the number that I don't yet have access to.
I messaged the forum support on Monday, but haven't heard from them yet. Thankfully I am adding this as a second device and I don't need access, I pity the people who ported their number and have been unable to make calls/receive texts for days now.
I'm still hoping to hear back from support...
01-28-2026 02:02 PM
hi @donnaryan_7
can you login to PM app still ? if you can, you can buy eSIM yourself there on Account page
if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage