no need to bypass, just send it to email or voicemail
on the 2FA step, click Didn't Receive code or Resend code. Choose send email or send voice message. If you use voice message, he can call himself from another phone, then click * at the greetings and enter the PIN
but if he still unable to login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
