eSIM after vacation

[King62]

Hello

I used an eSIM on vacation. Now I wish to activate my Public Mobile sim since Ive returned. When I select Change my sim in the app it forces me to verify its me by sending a code to my phone number which I obviously dotn currently have access to until I activate my sim. When I try to Change my Sim online it also forces me to verify through my cell number. How do I get around this?

[softech]

@King62 

First ohones can store multiple eSIMs.

If you used an eSIM on vacation, likely the PM eSIM is still there and just need to be enabled 

Check Setting > SIM Manager , first, disable or delete the travel eSIM.  Then enable Public Mobile eSIM and change the label to Primary

Next, find the VPN screen in Settings and delete any VPN profile 

Last, apply a Reset Network Settings after a device reboot and try

If you really cannot find the Public Mobile eSIM and you are sure it was deleted, you can still get the 2FA and login.  Try to see if you can get the 2FA code via email or voicemail:
          On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.   
          (For Voice Message, call yourself using another phone to retrieve VM.  Press * to interrupt the VM greeting and enter the VM PIN )

If still unable to get the 2FA code,  please setup a new Community account using another email and DO NOT link a phone number to it.  You can then use this new account to create an Expert Messaging ticket here:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre