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eSIM activation failed

Miko_
Great Neighbour / Super Voisin

Hello. I tried to activate my eSIM the other day on PM, but I accidentally used the wrong account number without realizing. It got me stuck on the final step, didn't let me redo it, and it has me stuck on step 5. If I enter my phone number it says it's an invalid number, and my only option is to choose a temporary number, but I want my number. I've heard people saying that you can fix this by choosing a temp number, finish setting up your account, then porting it into your account. Is that true? (TELUS does have coverage in my area, so it's a location issue, I haven't moved).

1 REPLY 1

@Miko_ 

You will need to get hold of customer service agent:

You will need to submit a ticket for Customer service agent

 https://expert-messaging.publicmobile.ca/guest/chat/