eSIM Issues

[DaciaHansen]

Hello,

I have tried to connect to the network done all the trouble shooting and now says to contact support to get connected. Can you please assist?

[slusagm]

can you confirm if you see Public Mobile esim showing at Settings-> Cellular screen?

[DaciaHansen]

Thanks for the tip.  but this isn’t the issue 

[DaciaHansen]

The app even says to contact for support.  

[slusagm]

@DaciaHansen 

you are scanning esim qr, but you don't have to

you used PM app to subscribe and the app already installed the PM esim for you.  Check Settings-> Ceullar and you should see Public Mobile esim there.  All you need to do is to make sure it is enabled and set as Primary. Please confirm you see that or take a picture of what you see in Settings-> Cellular screen

[DaciaHansen]

 I’ve tried all trouble shooting recommended see error

[DaciaHansen]

I have to buy another one when it should have came with the new plan? 

[hTideGnow]

hi @DaciaHansen 

but to be clear, you need to post us the error and tell us more what you have tried and done

[hTideGnow]

hi @DaciaHansen 

are you getting an error and asking for PUK code?  the only limited times attempt is for sim pin error

if you have a sim pin error, if you use eSIM.  You can simply use PM app on the phone and buy a new esim 

[DaciaHansen]

Sorry yes new subscriber

[DaciaHansen]

They said I can’t only try 3 times it no longer works 

[hTideGnow]

hi @DaciaHansen 

new subscriber?

 remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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