Community

TCONBOY · 2 weeks ago

“My subscription shows 5 GB, but my data stopped after 2.5 GB. Can you confirm whether my active plan includes 5 GB or only 2.5 GB, and correct the plan display or restore the missing data?”

slusagm · 2 weeks ago

check the usage yourself.

login using a browser with incognito mode, login My Account and check what the usage showing on the front page, there is a usage odometer

and also on the phone, make sure you disable mobile data usage limit

NDesai · 2 weeks ago

@TCONBOY Login to your account and see the Usage details. It will show you how much data use used and left.

____________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, Create a Ticket OR send a Private Message.