data usage

[rjsdesign1]

Hello,

I have sent several private messages, or at least I thought so relating to the following issue.  I have yet to receive a response.  I am continually receiving phone notifications that I have used 75% of my data, when I have used it for about 2 minutes. On my latest trip I may have used my data for about a half hour and perhaps 1GB only provides a half hour of data usage?   However, most of my data usage is to locate an address, log it into maps and then I turn off my data.  So, very minimal use, but I still receive these notifications that I have used 75% of my data?

Roy

[slusagm · Accepted solution]

so, you only have 1GB of data.  That is not a lot.  if you missed some app and it is downloading something in the background, you can quickly used up the 1GB

if you have Android, check the usage tracker and you can adjust the cycle date and you can tell how much data use

[rjsdesign1]

Yes, I logged in and I used .07 of 1GB.  So I don't know why I'm receiving this 75% usage notification and after receiving it shortly after I was no longer able to use Cellular data?  A huge frustration when you're in an unfamiliar city!  How or who do I contact that could raise this issue to a higher level and get a response.  I have sent messages relating to this issue at least two months ago and no reply. thank you

[slusagm]

so, you already send a ticket to Public Mobile? you messaged them today?  Message them again for update

[hTideGnow]

hi @rjsdesign1 

hard to say if you have used 75% of data, it depends how much data you have in your plan.  So, how much?

and did you login My Account and check?  what is the usage meter showing?  click Usage breakdown and past a screenshot of all