@BajaBrenda wrote:
No, that's not what I mean. Here's the steps:
1. Historically I was signed up for the 90 day plan for the last couple years no problem love the service.
2. PRIOR to the rebill cycle at end of July, I changed my plan to a 30 day plan. I signed out and back in after making the change to make sure the change stuck because the site is buggy.
3. Now about 30 days later I've signed in and MAGIC they switched me back to the 90 day plan without my permission.
I DID NOT AUTHORIZE THE 90 DAY PLAN. So strickly speaking they made a billing error.
NOTE: this applied to 2 accounts, 2 different phone numbers for myself and my partner.
@BajaBrenda For account issues best to message the moderators. If they messed up they should makes it right. Do not call you credit card company until you hear back from PM because it will only make matters worse.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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