changing phone number

[Yhache]

from koodo to public

[Yhache]

I have my wife signed up and we are all good Thanks

[Support]

Its really easy, make sure you don't close your Koodo before attempting the port. Go to the public mobile sim activation page once you have bought your Public Mobile sim from London Drugs etc, then you can activate online. During the process you will be asked if you have a number to port. You will need to know your current network provider account number and security pin number to begin the port. You will receive a message from your current provider usually within an hour after replying YES to the text message to allow the port. Once this si done wait for your old providers sim to lose service. At this point you can remove it and install your new Public Mobile Sim card and you can begin a new cheaper mobile life on Public Mobile! Welcome 🙂

[TheGx]

@RosieR :Heh heh, got the accepted solutions market cornered!

[RosieR]

@TheGx it must be your lucky day lol 😃

[TheGx]

@Yhache :Thank you for marking your thread as solved, but you've clicked the wrong button, there is an accepted solution button above every post not only mine - so you should choose the post that helped you most, which in this case is the post by @RossN  where he posted right under your original post and you replied thank you.

[TheGx]

@Yhache :Since RossN answered your question in the above reply posted, you should mark this thread you created as solved by clicking on the accepted solution button above the post, doing so will help others in future who have same question.

[RosieR]

Hi @chrallard do you have the same problem as the original poster?  If so, please read the replies above.  If you have a different issue, please start a new thread, so other members of the community could help you more.

Welcome to Public Mobile

RosieR

[Triguy]

You would need to keep your account active during the porting process and then it will be closed automatically after the port has been completed.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[Yhache]

thank you 

[RossN · Accepted solution]

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@Yhache wrote:

from koodo to public

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@Yhache 

you need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue port koodo number

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.