10-19-2017 10:46 AM - edited 01-04-2022 02:47 PM
Can I change my plan from a Canada-wide calling plan to a text only plan part way through the 90 days?
Will the remaining amoung from the calling plan be available to use for a text only plan?
Or do I have to pay more to get a text only plan?
I will be out of the country for 3 months but want to keep my number.
I could port my number out and then back again later when I'm back in Canada.
Thanks!
10-19-2017 09:52 PM
Thank you! I understand that if I change my plan now I will lose the features for the next month that I already paid for. No problem, I will leave the current plan for the extra month and then, since I turned off autopay, I have another 90 days to sign up for a new plan. Thanks for your comments as I didn't really understand the pay in advance no refunds. It's all good! I'll still save money other other options having bought the 3 month plan. Cheers!
10-19-2017 08:13 PM
@ShawnC13 I read it as she wants to change the plan now with 30 days left and is wondering if she can still make calls for those 30 days after changing the plan. So you might be right.
@BajaBrenda if you were talking about future-dating the plan change to happen at the end of your current 90 day cycle, then you can continue to use whatever features are available to you on your current plan in the meantime, including the calling. But not that whether you change the plan in 30 days, or change it now, as soon as it becomes a text-only plan, you will have no more ability to make or receive calls.
@ShawnC13 there, I think that covers both bases. 🙂
10-19-2017 07:55 PM
@srlawren wrote:
@ShawnC13 wrote:No it will not you will lose calling abilities if you change to text only
@ShawnC13 sorry, but if I've understood what you're saying here, this is completely wrong. You must have a talk component in your plan to make calls. Changing from a plan that inlcudes any talk service (in @BajaBrenda's case, Canada-wide calling) to a plan that has "no talk" as the talk option, will result in the inability to make or receive any calls. Period.
@srlawren, I think but not sure you may have misread that portion
Will the remaining amoung from the calling plan be available to use for a text only plan?
I read that as she was wondering if she would have calling still for the remaining 30 days even if she switched to text only but had paid for 90 days of calling, so I answered with
No it will not, you will lose calling abilities if you change to text only
Did I misword that?
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10-19-2017 07:46 PM
@ShawnC13 wrote:No it will not you will lose calling abilities if you change to text only
@ShawnC13 sorry, but if I've understood what you're saying here, this is completely wrong. You must have a talk component in your plan to make calls. Changing from a plan that inlcudes any talk service (in @BajaBrenda's case, Canada-wide calling) to a plan that has "no talk" as the talk option, will result in the inability to make or receive any calls. Period.
10-19-2017 10:52 AM
@BajaBrenda, I will answer your questions in order
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-19-2017 10:52 AM - edited 10-19-2017 10:53 AM
This is a prepaid service with no refunds. If you switch plans before the current one ends, you will end the current plan right away with no refund. You can future date a plan change and use up the remaining time in the current plan without loss of paid credit. For extended absenses, you can let the account go into suspension for up to 89 days without impact. Simply restore the account to active status by paying up. Dormant accounts after 90 days are closed. It would seem like the best option is to let the remaining month run its course, use 60 days of the suspension allowance and restart the account upon return in 90 days. Hope this explanation helps.