if you already use app to subscribe PM , the eSIM is already installed by the app
check your Sim Manager or Settings -> Cellular screen. If it is there, make sure it is enabled and set as Primary
if it is not there and you cannot use QR code to install, ask PM to help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
