call failed

[zhaopeng]

I can not call in province. They say it need long distance add-on.

[kb_mv]

@zhaopeng If the +1 doesn't work and you need to contact a moderator for help as suggested by @RobertQc see below.....

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

[RobertQc]

@zhaopeng  If adding a 1 doesn't work as long as you have minutes left (are not on a limited calling plan) your account may have a provisioning issues where the database of included calling numbers is corrupted, which moderators could fix.

[RobertQc]

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@zhaopeng wrote:

I can not call in province. They say it need long distance add-on.

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@zhaopeng 

Try adding a 1 before calling

Example if 905-555-1234, try 1-905-555-1234