autopay

[lcarpen]

I was wondering if the autopay system has been fixed.  I have autopay.  Billing cycle every 90 days.  I have been a customer for two billing cycles now and both times autopay failed and I ended up having my phone number disconnected.  The first time I managed to get help and have it solved within three hours.  The next time I was out of town when it happened and was not able to get any help.  I was without service for three days. No one answered my messages for days, then I finally made a payment myself and immediately was reconnected to service.  I will be out of town again when the autopayment is supposed to happen.  Is there any way I can be assured I won't lose service again while out of town?  If I make a payment ahead of time and then autopay goes through, does that mean I am paying twice for my 90 day plan?  I can't afford to make a double payment. 

please contact me.  lcarpen@telusplanet.net

thanks

Lisa

[Luddite]

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@lcarpen wrote:

thanks for the answer about autopay.  Can anyone tell me if public mobile plans on fixing the autopay glitch?  I have been given advice to simply make a payment.  But what is autopay for if it doesn't work?  The whole point of autopay is so that you don't have to think to make a payment... or if you are out of the country and can't make a payment at that time.  Autopay is meant as a convienience.  It's the convienience that I want.

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We assume this bug is being studied for extermination. BUT nothing you/we can do but stay tuned and alert for errors. 

Some ideas for coping in here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

[lcarpen]

thanks for the answer about autopay.  Can anyone tell me if public mobile plans on fixing the autopay glitch?  I have been given advice to simply make a payment.  But what is autopay for if it doesn't work?  The whole point of autopay is so that you don't have to think to make a payment... or if you are out of the country and can't make a payment at that time.  Autopay is meant as a convienience.  It's the convienience that I want.

[will13am]

I think auto pay is one of the more robust features in the self serve.  I have never experienced any kind of failure.  

[911onFire]

Hey @lcarpen, if you pay ahead of time, you won't get double billed. It'll show up as a credit to your account and fund your bill. That's how they seem to do it on auto pay. It goes to the credit, which pays your bill. 

[computergeek541]

The disconnection isn't something that usually happens with most customers.  The eroneousy error messages in the self-serve accounts remain.

[Luddite]

Just follow @Rockdaddy22's advice. Available Funds and Rewards are used before taking an autopayment. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...

[Rockdaddy22]

You can make the payment manually beforehand. Just make sure to load enough money to your account, I do it all the time.