I've seen variants of this problem elsewhere on the boards but no firm solutions:
-I have AutoPay on multiple accounts and it has been working well until today (when one of the accounts was due to autopay) and I haven't been able to call/text/surf.on the account that was to autopay.
-I went to self service for the relevant account and see Account Status "Plan expired" with the usual message saying "disregard if you are on AutoPay"
-I've tried topping up both through *611 and through self service but get "Sorry, we are unable to verify your credit card information," Tried this with other accounts (that are not suspended/expired), all with the same result.
-called the credit card company but they say no transactions have been denied (and others vendors have gone through today) so the problem must be on Public Mobile's side. That is, the card is good, not expired, and not over limit.
-AutoPay has worked for me so far. In fact one the accounts was autopaid just a couple of days ago.
Any suggestions?
