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add on

Rodento1
Great Neighbour / Super Voisin

I did add on for long distance but my phone still not working

3 REPLIES 3

LoreckAvery
Model Citizen / Citoyen Modèle

Did the purchase go thru? 

HALIMACS
Mayor / Maire

Hi @Rodento1 

 

Can you post this screen-shot from your self-serve so we can see what's up?

 

HALIMACS_1-1610112489919.png

 

Triguy
Mayor / Maire

It is a two step process to purchase an add-on.  You need to add funds then purchase the add-on.To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races!

 

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