ad on wait time

[taralum]

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

[popping]

@taralum 

Add-on should be active shortly after purchase.

Check you overview page for usage line for your purchased add-on.

I have a $15 plan and purchaed a $5 500 minutes add-on.  Refer to the following for details.

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	11  /  100 MIN
250 MB at 3G speed	24.530  /  250 MB
500 min Canada-Wide Long Distance	0  /  500 MIN

If you do not see the add-on you purchased, you had not purchased your add-on yet.

Is your fund for the add-on still in your account as available fund?

If yes, you need to purchase the add-on using the fund you added to your account earlier.

[smiley3]

Yep, should be usable right away if it's on your account then.

[CannonFodder]

@taralum  And just in case the add-on hasn't actually been purchased yet, here's a link to a guide on how to do it: How to purchase add-ons 

[geopublic]

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@taralum wrote:

It is the international talk ad on.

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@taralum  Purchasing an add-on is a two step process. First you fund your account then you purchase it. Once completed then the add-on appears on the landing page of your selfserve.

If you add-on is there then make sure that the country you are trying to call is included in the list of allowed countries to call.

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

[CannonFodder]

@taralum  Ok then, does it show up, as @Staliger  asked, in your self-serve account? If not, could it be that you made the common mistake of simply adding the correct amount of money to your account, to purchase that add-on, but didn't actually go into the add-on section and make the purchase? 🤔 

[taralum]

It is the international talk ad on.

[smiley3]

Yeah, if it's the US roaming one you should wait until your going to get it, because it lasts exactly 10 days from purchase!

[moalkhatib]

right away, you might need to restrat your handset!

[CannonFodder]

@taralum  Maybe tell us which add-on you're referring to..... am thinkin' that if it's one of the U.S. add-ons, it MIGHT be an issue with needing to enable roaming, manually picking one of the available U.S. networks, and/or resetting the phone.....

[Staliger]

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@taralum wrote:

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

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@taralum Should be available right away after purchase. Is it in your self-account?

[kselmak]

Should be instant right after there payment went through

[gblackma · Accepted solution]

@taralum If you see it in your  self service account , then its useable. 

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@taralum wrote:

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

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