activation not working

[Kalina]

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks

[gpixel]

@Kalina what's the make and model of the device? 

restart your phone and reset your network settings

[geopublic]

---

@Kalina wrote:

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks

---

@Kalina  You will not be able to receive calls until you resolve your phone number porting issue. To complete your port-in request, Click this link and type in “port request” to be put in touch with a Moderator. Include the correct/missing information.

[Pound]

Sounds like you'll have to contact the mods to solve this. Search this forum for methods to contact the mods. 

[kb_mv · Accepted solution]

@Kalina  Sounds like your porting of a number in went wrong. You will need to contact the moderators either by clicking on the question mark, bottom right to open a ticket through Simon or use a direct message at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to PM.