I have purchased a SIM card and during my activation process something went funky. I arrived at payment method and after inputing my card information was shown a screen that had a 'generic error'. When I went to begin the process again, it says that my SIM card number is no longer valid. anyone have an idea on what went awry and how I may come to a resolution??
Welcome to PM @joyfulrebellion if you ported your number from another cell provider, it may take up to to 3 hours to complete. If its a voip or landline up to 7 days. You should be able to make calls and send texts. To receive calls and texts use your old sim. Once it stops your port is complete and the old providers account closed. Stay safe.
@joyfulrebellion- If payment went through, account should be active. Make sure that you can log into your self serve portal. Also make sure that you auto-pay is correctly set up (as you set it during sign up). If you did activate auto-pay, you should get your first $2 credit during the month (it would not have been discounted on the first payment they took).
@joyfulrebellion install the sim in your phone and see if you have any service. try logging into your account and if you can't, contact customer support here
