activate my new sim card and transfer it to my mobile number

[Mohammad]

hi 

i want to activate my sim card but i can't , can you please help me 

thanks

[Mohammad]

Hi,

Im having issue with activing my SIM card and yes im trying to port my phone number from koodo but i keep getting error message ! 

could you help me to activate my SIM card and transfer my phone number from Koodo to public mobile.

thanks,

Mohammad

[Shazia_K]

Hello @Mohammad, 

Welcome to Public Mobile, 

I'm sorry to hear about the activation bug, can you confirm if you were able to activate the SIM card? are you getting the error message only when you are trying to port your phone number from Koodo? 

If the SIM card is not yet active, I would strongly suggest activating the SIM card with a temporary number first and then once that is done, we can go ahead and help you with the porting process. 

Thanks, 

Shazia

[daredogg]

Let's get one of the moderators involved. @Shazia_K appears to be online

[Mohammad]

in the page that when i put my IMEI number , it show me red messaage that i have to contact with you

i want to activate sim card and transfer it to my koodo number

thanks

[Ionut]

@Mohammad did you manage to activate? Or still struggle? As@jak said. What kind of issue do you have, and where did you get stuck?

[JaK]

Hi @Mohammad;

Please elaborate on the problem you are experiencing. Are you experiencing an issue using the activation website, if so what stage are you getting to and what error?