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[robin16]

My public mobile is connected, cannot receive incoming calls.

My husbands phone does not even show the new sim card.

please help me

[robin16]

Fixed husbands phone, wrote ticket for activation issue

[slusagm · Accepted solution]

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[robin16]

Where  do I write a ticket

[computergeek541]

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@BKNS27 wrote:

What is the make and model of your phone? Since the decommissioning of the 850 MHz 3G frequency. You will need to enable VoLTE to make and receive calls.

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The above isn't correct.  1900MHz is still being used on 3g which is fully capable of carrying voice calls.

[BKNS27]

@robin16 

What is the make and model of your phone? Since the decommissioning of the 850 MHz 3G frequency. You will need to enable VoLTE to make and receive calls.

Here is more by information about VoLTE:

 https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*6e27j5*_gcl_au*NDkyMTQ5NzkzLjE3MzU3N... 

Enter the IMEI of your phone at the bottom of the link to see if it is compatible.

Does your husband’s phone working? If it does then I wouldn’t worry about it. If it doesn’t work then contact a CS_Agent by typing in Submit a Ticket then Contact for an agent to help him.

[hTideGnow]

hi @robin16 both are new activationa? ask PM support agent to help , to refresh the account and check the activation 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage