Your activation request has failed

[ghostbones]

I've tried registering multiple times and it keeps failing and sending me back to fill out the form again.

Please help.

Thanks

[Acekiller]

hope it is not another new bug

[ghostbones]

I had a bunch of failed charges on the card. Had to call. Thank you.

[Luddite]

@ghostbones Before contacting the moderators please try these:

• if stuck on select number, try selecting the "transfer number" option, then select new number again
• try the "previous" button, then reenter info
• clear your browser’s cache/cookies and restart your computer
• use a different browser, or private/incognito mode
• turn off any popup/ad blocker
• no punctuation signs, commas, apostrophes, dashes in the activation form
• pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
• be sure your postal code is entered WITHOUT spaces
• choose any valid Canadian number that is not your own as “Alternate”

[ghostbones]

I had multiple failed payments. But my cards usually work!

[mimmo · Accepted solution]

@ghostbones if you had a failed payment(s) I would check with your credit card company to make sure you were not charged.

[ghostbones]

Thank you

[mimmo]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile