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Wrong subscription selected

TerryEG
Great Neighbour / Super Voisin

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

3 REPLIES 3

TerryEG
Great Neighbour / Super Voisin

All fixed. I just registered for the plan I want at the renewal next month. 

TerryEG
Great Neighbour / Super Voisin

Yes it was a new subscription. I just did it a couple hours ago. I did just send a pm to CS_Agent. I’ll see what the response is. 

hTideGnow
Mayor / Maire

hi @TerryEG 

was that new activation? don't try to change it, you will either change now and waste more money or you have to schedule the change for next cycle

best, if you just activate this month, you can try to ask agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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