04-30-2020 06:35 PM - edited 01-05-2022 11:48 AM
I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.
04-30-2020 08:14 PM - edited 04-30-2020 08:15 PM
@AlisonPilon wrote:I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.
Dumb question from me!!
You bought a $50 voucher? You can partially load $30 of it?? I have had Telus vouchers and iTunes cards.....I once I have the entered the Key Numbers....it ALL GOES IN and the card becomes invalid/worthless/zilch value.
04-30-2020 07:58 PM
@AlisonPilon a bit comfusimg. Do you mean ypu bought 50.00 in voichers? When you apply a voucher it applies the full amount. You just enter the PIN and apply the voucher there is no option to pick how much to add.
So does this mean you have 5 -10.00 Vouchers?
Where did you purchase the voucher from?
Also make aure when you enter the PIN all the numbers are correct or it will not work.
cheers
04-30-2020 07:48 PM
Whenever I've added a voucher to my account through 611 the whole voucher amount goes on.There's an option for only part of it? I don't think so.
04-30-2020 07:26 PM
@AlisonPilon, I didn't think it was possible to only add $30 from a $50 voucher, to be honest with you. And sometimes once you activated a voucher or gift card, if you don't use it up, they will slowly trickle down the remaining money on the voucher or gift card. One needs to read the fine print of the voucher though.
I know they say gift cards and vouchers can NOT expire. But, there are a few companies that still put an expiry date on them. They say they will honour them, but, it's also a work-around too..
04-30-2020 06:44 PM
04-30-2020 06:42 PM - edited 04-30-2020 06:46 PM
@AlisonPilon you can add at least 3 vouchers at the same time through one time payment in your self service account. Here.
You can also add it through 611. Use this link to see how
Stay safe.
04-30-2020 06:41 PM
@AlisonPilon wrote:I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.
Did you buy one voucher worth $50 or one worth $30 and one worth $20? The way I read this is you bought one voucher for $50 and only added $30 of that voucher which I don't see as being possible.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-30-2020 06:40 PM - edited 04-30-2020 06:41 PM
@AlisonPilon hello have you tried adding it on your phone by dialing *611 I am assuming you have a few vouchers?
04-30-2020 06:38 PM
Is it possible the amount has already been added to your account?
Logon your account to see if it's there in your available funds.
04-30-2020 06:38 PM
That's a little confusing. What is your Available Funds now?
04-30-2020 06:36 PM - edited 04-30-2020 07:50 PM
@AlisonPilon wrote:I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.
@AlisonPilon Just keep trying to add it once every hour and it will eventually work.