Wondering why!

[Peggy2022]

I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why? 

[Peggy2022]

I did. Thanks!

[computergeek541]

@Peggy2022 

Responding here won't do anything and a CSA won't be able to discuss your case in the open forum. You'll need to communicate with the CSA privately.

[Peggy2022]

I did respond.  I went in to check payment history but nothing shows. Yet it shows on my bank statement. MYbe it’s a bank issue? 

[Community_QA]

It is good CS Agent come and check posts here directly.  Especially should provide support with activation and payment issue

[CS_Agent]

Hi there, 

I've been following up on your case. Since there hasn't been a response, I remain at your service to continue with your case if you have any other questions or requests for the rest of the day, remember that this case will be closed if there's no response for more than 24 hours.

If you have any other questions or requests please don’t hesitate to contact us back.

Remember that you can get help 24/7 using our chatbot SIMon at the following link: 

https://bit.ly/37vRRzD; or, you can find answers, ask questions, and share ideas if you click here 

https://bit.ly/2IdEl6c to reach the community.

Customer support agent.

[Peggy2022]

Ah! Thanks! 

[computergeek541 · Accepted solution]

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@Peggy2022 wrote:

I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why? 

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This could very well be a temporary pending charge that doesn't get finalized. Sometimes, very small amounts are processed to check the validity of the card.