When does AutoPay reward kick in?

[cowtree]

I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them. 

[Rif786]

Hi, don't worry, if you don't receive the ap reward in your first billing period, then you'll receive it in the next period which means you will get 4$ 🙂

[Rif786]

Don't worry, if you don't receive your reward in the first billing period, then you will receive in the next period which means you will get 4$ instead of 2 🙂

[gblackma]

@cowtree I  hope you used your referral code for the 2 other accounts.  And someone else's for your own account.

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@cowtree wrote:

OK, done. (Yes, same credit card - but over three consecutive days)

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[cowtree]

OK, done. (Yes, same credit card - but over three consecutive days)

[gblackma]

@cowtree did yiu use the same credit card for all 3? Since the other 2 accounts received their autopay rewards and its been 4 days now. Contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket )

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@cowtree wrote:

Yes, I received "Welcome to Public Mobile" emails for all three of them. And all three are working fine.

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[cowtree]

Yes, I received "Welcome to Public Mobile" emails for all three of them. And all three are working fine.

[gblackma]

@cowtree did you receive a welcome message for all 3 accounts? Thanks.

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@cowtree wrote:

Account was set up three days ago. For the others, AP showed up immediately under My Rewards. Yes, AP is enabled. 

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[cowtree]

Account was set up three days ago. For the others, AP showed up immediately under My Rewards. Yes, AP is enabled. 

[geopublic]

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@cowtree wrote:

Any idea why it might show up under My Rewards for only two of the three accounts?

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@cowtree  When did you activate the third account?  Did u verify that AP has been enabled on that account?

[computergeek541]

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@geopublic wrote:

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@cowtree wrote:

I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them. 

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@cowtree It gets applied just before your plan renewal occurs. If you did not get the AP reward then on your next renewal you will get $2 + $2 = $4 credited during your next renewal.

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The $2 autopay reward doesn't discount the frist 30 days for any new customer. The $4 discount on the first renewal is the norm if autopay is active at that time.

[cowtree]

Any idea why it might show up under My Rewards for only two of the three accounts?

[geopublic]

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@cowtree wrote:

I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them. 

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@cowtree It gets applied just before your plan renewal occurs. If you did not get the AP reward then on your next renewal you will get $2 + $2 = $4 credited during your next renewal.