Hey @srlawren, this is a favourite of mine!
ive watch the AutoPay for two years now on my 90-day renewals, but it will be the same for 30-day plans also.
i will use my upcoming renewal on September 8th as a reference.
when I signed up in 2016, the payment date was Sept 7: meaning money should be loaded into your account no later than this day. If you have AutoPay enabled, ignore this date, and allow the process to happen. When my first AutoPay went through, the money was charged to my credit card sometime around 9pm Eastern Time. Sometime through the ght, I believe it was about 2 am (now Sept 8), the process was completed, and my new cycle started.
over the 2 years, my AutoPay is being taken later and later in the day, and has now been happening on payment day +1, or early the next morning Eastern Time. My renewal this last cycle had payment at about 2 am, and completion at about 10 am on renewal day.
NOTE, I’ve looked at my self-Serve during these times, and I see all the scary suspended and expired messages, however at no time has my device lost service.
ive topped up once before to have the money in place before a scheduled maintenance, just Incase there was a problem such as what has just recently happened. Things were okay for me on that. I also had one problem back when I switched from a 30-day plan to a 90-day on renewal, but that was just a plan mixup and service was still active.
I feel with my past experience in IT field, and knowing that there are various ways for things to be processed, I think there are a series of files generated in a certain order, and are processed sequencally in batches.
With the sheer number of active members, the process seems to continue to get longer each time.
