@Garlandgrace wrote:
I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doing self serve but it says this number cannot be changed or it doesn't recognize data.
Since you mention migrating your house number - if this was very recent, it can sometimes take upwards of a week or two to fully complete a port of a land-line number. Can you confirm if incoming calls from other carriers are arriving at your Public Mobile phone? If you can confirm you are able to receive calls on Public Mobile using your previous phone number, then proceed with the next step. If not, you likely have to wait a bit longer for the porting process to complete.
To reset your Public Mobile voicemail password, login to the self serve portal, and choose the "Reset Voicemail Password" option, which will temporarily set your password to your 10-digit phone number. Dial voicemail by holding "1" or by dialing any of the local access numbers across Canada listed here:
https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...
Good luck!
